A collection of frequently asked questions to help get you on your way to finding the perfect fit.
It will take up to 12 days for you to receive your order from your date of purchase. Once your order is ready for dispatch, you will receive an email from us advising the estimated date of delivery and any tracking advice you will need from dispatch to delivery.
It takes 12 days for you to receive your order from your date of purchase. As you placed your order 5 days ago, we are still processing it and will send you an email confirmation as soon as it ships.
If you are experiencing this problem please contact our customer service team quoting your order number via live chat, email to firstname.lastname@example.org or via phone 0455 776 132. Our office is open 9-5pm AEST Monday – Friday.
Your shipping cost is based on your postcode and is calculated during checkout. The below prices are all flat rates regardless of order size.
$90 metro (7-9 working days)
$120 non-metro , from $175 regional areas (7-14 working days)
No. We are currently based in Brisbane and only ship within Queensland.
Online Tiles commences orders immediately on order confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind.
Partial returns, spares and leftover tiles will not be accepted for return or exchange.
Online Tiles will arrange return shipping and replacement of the affected tiles within 24 hours of you receiving the tiles. We ask that you please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so that we can continue to improve our service.
Get in touch with an Online Tile team member via email or give us a call today.